I've been going there for over ten years, reminder customer service always depends on individual experience of the store assistance and the typical ego projected at you!
Now that's-aside, they do go out-of-their-way to help you... whether very complicated or simple for the non-mechanical-minded person. For a old hyundai wagon I had...if not for them directing me to a company that may have had a set of valve seals of whom did...I would not have had a car to drive as new were over $200 at the time and I got them for $60 (about)...being on a pension I also had to do my own mechanical work. I don't remember names as it were over 4 years ago! Remember It always comes-down-too who you talk too! As they do not advertise expertise of experience of which they should instead of having simple sale people talking-cars. This was just one occasion there have been many more!
This was at the Blacktown branch which has permanently closed without reason? This is unbelievably stupid... one of the best auto advise options to get you what you need has been taken-away.
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Our club is dedicated to the preservation of FE and FC model Holdens, original, restored or modified. Now in our 22nd year, we have around 90 members. We hold our own regular meetings and events, as well as participate in the FE-FC Holden Nationals.